Frequently Asked Questions

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Frequently asked questions

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Orders & Shipping

How long will my order take? + -

Please allow up to 3 business days to process and dispatch your order, and allow a further 3-5 days for domestic deliveries. While we do our very best to deliver your order as soon as possible, please be aware this timeframe is an estimate only.

What is the status of my order? + -

You will receive regular order updates during your order process. Once your order is on its way you will receive a tracking number via email. If you’re having trouble tracking your order, don’t hesitate to get in touch via email at hello@suntoriniessentials.com

What if my order arrives damaged or faulty? + -

For faulty items please email us at hello@suntoriniessentials.com so that our team can arrange for the damaged or faulty goods to be repaired or replaced as soon as possible. The item must be in new and unused condition. We will assess the fault upon return and reserve the right to repair or replace. If the item is no longer in stock, an alternative style of equal value may be requested or a full refund will be issued.

Products & Styles

How do I use my Umbrella? + -

Check out our handy step-by-step guide here.

Do your Umbrellas have UPF rating? + -

Our Umbrellas are made from UPF50+ fast fade – premium fabric. Our Canopies block our over 98% of harmful UV rays so you can enjoy your shady days with peace of mind.

Are your products sustainable? + -

Drum roll... YES! Our Umbrellas and Chairs are made from premium recycled fabric, also known as Coke bottle environmental protection cloth.

Its thread is extracted from discarded mineral water bottles and Coke bottles, 100% recycled from waste.

How do I clean and care for my umbrella and chairs? + -

Your umbrella and chairs can simply be spot cleaned with warm soapy water as required. We always recommend storing your umbrella in its matching carry bag either indoors or undercover, when not in use.

Do you have any new styles arriving soon? + -

Always! Check out our newest arrivals here. Keep up to date by subscribing to our newsletter in the footer below.

What if my favourite style is sold out? + -

Subscribe to our newsletter to keep up to date with our latest arrivals. For urgent or specific enquiries please contact us at hello@suntoriniessentials.com

Can I use my beach umbrella in a patio/poolside setting? + -

Our beach umbrellas are designed to be used by the sea and in the sand, however they also work really well with a typical stand/base in a stable setting.

Stockists & Collaborations

How do I become a stockist? + -

We’d love to hear from you! Feel free to send us an email at hello@suntoriniessentials.com

I’d love to collaborate - how do I get in touch? + -

For all collaborations opportunities please get in touch via email at hello@suntoriniessentials.com